Helpdesk Widget Demo

Click the purple button in the bottom-right corner to interact with the widget

Welcome to Your Website

This page demonstrates the embeddable helpdesk widget. The widget floats on the bottom-right of any website. When a user clicks the main button, two options appear: AI Chat and My Tickets.

The AI Chat allows users to ask questions. If the AI cannot resolve the issue, a prompt appears to create a support ticket. The ticket form is automatically pre-filled with the AI-summarized conversation.

The My Tickets button opens a terminal view where users can see their existing tickets and create new ones.

AI Chat
My Tickets

AI Support Assistant

We typically reply instantly
AI Assistant
Hello! I'm your AI support assistant. How can I help you today?
Just now
I'm having trouble with my order #WO-20250319. The product was damaged when I received it.
10:32 AM
AI Assistant
I'm sorry to hear about the damaged product! I'd recommend the following steps:

1. Take photos of the damaged item
2. Keep all original packaging
3. Do not discard the damaged product

For damaged product claims, our support team needs to review the case and process a replacement or refund. Would you like me to create a support ticket for you?
10:32 AM
Yes, I already took photos. I want a replacement.
10:33 AM
AI Assistant
I understand you'd like a replacement. Since this requires our support team to verify the damage and process the replacement, I'll help you create a ticket. I've summarized your issue so you won't need to re-explain everything.
10:33 AM

Support Center

My Tickets
New Ticket
#TK-2025031901 In Progress
Product damaged during delivery
I received my order #WO-20250319 and the product was damaged. Requesting a replacement.
Mar 19, 2025
4 replies
#TK-2025031502 Open
Billing discrepancy on invoice #INV-4521
The amount charged on my invoice doesn't match the quoted price. I was quoted RM 199 but charged RM 249.
Mar 15, 2025
2 replies
#TK-2025030801 Closed
Unable to reset account password
Reset password link keeps expiring before I can use it. Tried multiple times.
Mar 8, 2025
Resolved

#TK-2025031901

Product damaged during delivery
Status: In Progress
Priority: High
Dept: Logistics
I received my order #WO-20250319 and the product is damaged. I would like a replacement.
Mar 19, 10:35 AM
Sarah - Support Agent
Hi John, thank you for reaching out. I'm sorry about the damaged product. Could you please share the photos of the damage? We'll process a replacement as soon as we verify the condition.
Mar 19, 11:02 AM
Here are the photos showing the damage.
IMG_01
IMG_02
Mar 19, 11:15 AM
Sarah - Support Agent
Thank you for the photos. I can clearly see the damage. I've escalated this to our logistics team for replacement processing. You should receive a new product within 3-5 business days. We'll send a tracking number once it ships.
Mar 19, 11:30 AM

#TK-2025031502

Billing discrepancy on invoice #INV-4521
Status: Open
Priority: Medium
Dept: Finance
Hi, I just received my invoice #INV-4521 and the amount charged is RM 249, but I was quoted RM 199 by your sales team. This is a difference of RM 50. Could you please look into this?
Mar 15, 2:10 PM
Rachel - Finance Team
Hi John, thank you for bringing this to our attention. I can see the discrepancy on your invoice. Let me check with the sales team to verify the original quoted price. I'll get back to you within 24 hours.
Mar 15, 3:45 PM
Thank you, please keep me updated. I have a screenshot of the original quote if needed.
Mar 15, 3:52 PM
Awaiting agent response

#TK-2025030801

Unable to reset account password
Status: Closed
Priority: Low
Dept: IT Support
I've been trying to reset my password but the reset link keeps expiring before I can use it. I've tried 3 times now.
Mar 8, 9:15 AM
David - IT Support
Hi John, this usually happens when the email takes too long to arrive and the 15-minute token window expires. I've sent you a new reset link with an extended 60-minute validity. Please check your email now and try again.
Mar 8, 9:45 AM
Got it! That worked. Password has been reset successfully. Thank you!
Mar 8, 9:52 AM
David - IT Support
Glad it worked! I'll close this ticket now. If you have any other issues, feel free to create a new ticket anytime.
Mar 8, 10:00 AM
Ticket closed on Mar 8, 2025
This ticket is closed.