Status Distribution
3,547
Total
Open (532)
In Progress (851)
Pending (284)
Resolved (1,880)
Priority Distribution
3,547
Total
Urgent (284)
High (497)
Medium (1,170)
Low (1,596)
AI Routing Performance
72%
AI Routed
2,554
AI Assigned
993
Manual
94%
AI Accuracy
156
Reassigned
Ticket Volume Heatmap (Peak Hours)
MonTueWedThuFriSatSun
9 AM
12
18
15
22
19
5
3
10 AM
28
38
32
45
35
8
4
11 AM
34
40
29
36
30
6
2
2 PM
42
48
38
44
33
7
3
4 PM
24
28
20
26
17
4
1
Low
High
Ticket Source
AI Chat Widget
45%
Ticket Portal
28%
Email
18%
API (External)
9%
Open Ticket Aging
< 4 hours
312
4 - 8 hours
98
8 - 24 hours
56
1 - 3 days
38
> 3 days
12