156
Total Tickets
+12.5% from last month
24
Open Tickets
-8.3% from last month
2.4h
Avg. Response Time
Improved by 18%
94.2%
Resolution Rate
+2.1% from last month
Ticket Volume Trend
Mon
Tue
Wed
Thu
Fri
Sat
Sun
Tickets by Status
Open
24 tickets
In Progress
38 tickets
Pending
12 tickets
Resolved
82 tickets
24
Open
38
In Progress
12
Pending
82
Resolved
Department Performance
View All
Customer Support
45
Active
128
Resolved
1.8h
Avg Time
96%
SLA Met
Technical Support
22
Active
67
Resolved
3.2h
Avg Time
87%
SLA Met
Logistics
15
Active
43
Resolved
2.5h
Avg Time
92%
SLA Met
Recent Activity
View All
Sarah Miller resolved ticket #TK-0089
2 minutes ago
New ticket #TK-0156 created - Payment issue
15 minutes ago
AI auto-assigned #TK-0155 to Technical Support
28 minutes ago
James Wong reassigned #TK-0152 from Logistics to Customer Support
1 hour ago
Amy Chen resolved ticket #TK-0148
1 hour ago
Ticket #TK-0140 marked as Urgent - SLA breach in 30 min
2 hours ago
New staff member David Lee joined Technical Support
3 hours ago
Tickets Requiring Attention
3 Urgent
5 Unassigned
| Ticket ID | Subject | Category | Priority | Status | Created | Action |
|---|---|---|---|---|---|---|
| #TK-0156 | Payment failed but amount deducted | Billing | Urgent | Open | 5 min ago | |
| #TK-0155 | Cannot access dashboard after update | Technical | High | Open | 28 min ago | |
| #TK-0154 | Order stuck in "Processing" for 3 days | Logistics | Urgent | In Progress | 2 hours ago | |
| #TK-0153 | Product warranty claim inquiry | Product | Medium | Open | 3 hours ago | |
| #TK-0140 | Refund not received after 14 business days | Finance | Urgent | Pending | 1 day ago |