Departments
Dashboard Departments

Customer Support

5 members
45
Active
1,247
Resolved
1.8h
Avg Time
96%
SLA Met
SLA Performance
96% on-timeTarget: 90%
Team
SM
Sarah Miller
HOD
4 active
AC
Amy Chen
Staff
5 active
TB
Tom Brown
Staff
7 active

Technical Support

4 members
22
Active
856
Resolved
3.2h
Avg Time
87%
SLA Met
SLA Performance
87% on-timeTarget: 90%
Team
LT
Linda Tan
HOD
2 active
DL
David Lee
Staff
3 active
AX
Alex Chow
Staff
0 active

Logistics

3 members
15
Active
634
Resolved
2.5h
Avg Time
92%
SLA Met
SLA Performance
92% on-timeTarget: 90%
Team
JW
James Wong
Manager
6 active
KL
Kevin Lim
Staff
4 active

Finance

3 members
8
Active
512
Resolved
2.1h
Avg Time
97%
SLA Met
SLA Performance
97% on-timeTarget: 90%
Team
RK
Rachel Kim
Manager
2 active
MN
Michelle Ng
Staff
0 active

Product

2 members
6
Active
298
Resolved
1.5h
Avg Time
94%
SLA Met
SLA Performance
94% on-timeTarget: 90%
Team
RO
Ryan Ong
Staff
3 active